Return & Exchange Policy

To be eligible for a return, your item must be in the same condition that you received it, unframed or unused, and in its original packaging. Customer pays for return shipping.

To start a return, you can contact us at Tori@jorigomez.biz

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Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at Tori@jorigames.biz